INCRMNTAL is searching for the best Customer Success Manager in the world!

We are a new startup founded by successful serial entrepreneurs and strong team with the vision to evolve digital marketing from the measurement of traffic to measuring VALUE.

Advertising for the past 100+ years has faced a strange dilemma: “Half the budget I spend on Advertising is wasted. The problem is – I don’t know which half” (John Wanamaker, 1838-1922)

We are a deep machine learning and AI company, using the latest technologies, to solve a really simple question – “which half is wasted?”

Incrmntal launched in summer of 2020, backed by strategic investors from around the world who believe in what we’re doing.

We have customers and a constant flow of interest from the press, investors and more large companies who want to join us. 

Role Description:

INCRMNTAL is looking for a Customer Success Manager to join our core team and manage the relationships with our customers.

As a Customer Success Manager your role will be:

• Building a deep business relationship with our customers through exceptional customer support and service

• Provide training and education on product features through demos, online webinars, and meetings (virtual and on site) with customers

• Understanding customer needs and bringing those as potential areas for us to bring the product to

• Become an expert in our product and customer use cases

• Use your understanding of the INCRMNTAL product to identify, escalate, and solve technical problems

• Help customers get value out of the platform by providing insights and working on case studies

You will also participate in important decisions around the product, our strategy as well as have the opportunity to choose the areas you work on based on what you want or like to do the most. 

We believe in helping each other get most of ourselves rather than do what we’re not interested in doing.

Key Requirements:

• 3+ years experience in customer success, account management or a similar position at an online advertising agency, or SaaS martech platform

• Strong analytical skills and the ability to translate stats into actionable insights

• Experience in working with multiple customers across a diverse set of industries, sizes, and experience level

• Incredible written and verbal communication skills for both technical and non-technical audiences

• Curiosity and the desire to learn more about the product and the customers you will be working with

• Native level english speaker and communication skills

Bonus Points:

• An understanding of the marketing tracking, analytics and advertising measurement space

• Technical background - not being afraid of terms like JIRA, Causality, Machine Learning, AI, Algorithms

• Killer excel and presentation skills

Benefits of Joining INCRMNTAL:

• We are a new startup with a LOT of supporters and positive attention from investors, press and customers. Joining early means that you could be part of our success.

• You will be granted share options as an early employee.

• We are passionate, solution-oriented people who are accountable to our actions.

• At INCRMNTAL, you should be ready to make decisions yourself. We say: “Don’t ask for permission –beg for forgiveness ☺”.

• We care and respect one another, as we are ALL people – our titles define our roles and responsibilities, they do not differentiate us. 

We are accepting applications regardless of any external factors. Everyone is welcome to apply.

or email us at careers@incrmntal.com

We are building a company that brings value to customers, providing an innovative solution to a REALLY BIG PROBLEM. 

Our Vision is simple: We want to evolve digital marketing from attributing traffic - to measuring VALUE. We are passionate, solution-oriented people who are accountable to our actions. We place our customers first and aspire to build a valuable solution to measuring value. We may have controversial views about digital marketing - we do have some strong opinions about the legacy platforms and "data driven" processes based on wrong or partial data.  We believe in giving marketers full control over their growth spaceship. A collaboration between product and intellect. We built this company because we were frustrated no one else built it.

This is our philosophy. This is our company.